UX Lead, User Experience & Website Design

JOB DESCRIPTION

UX Lead, User Experience & Website Design

About Healthy Paws

Healthy Paws is a top-rated pet health insurance provider in the United States.

Our compassion for pets drives us to offer a great insurance product, hire the best employees, and offer an extraordinary caliber of service.

Everything we do is driven by our love of animals and providing an exceptional experience to pet parents who have enrolled their furry family members with us.

About Chubb

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Position Description

The UX Lead reports to the AVP of User Experience & Website Design at Healthy Paws.

This is a pivotal role focused on the rapid evolution of our digital products and web presence.

This role will work to enhance user motivation to purchase/remain a customer through UX design, backed by a deep understanding of user behaviors and business cases.

The ideal candidate will bring past experience in collecting and using data to drive better UX, through hands-on design and vendor partnerships.

Required:


* Strong strategic orientation - desire to deeply understand the business and how UX integrates with other marketing workstreams (SEO, Paid Media, Email, Social)


* Demonstrable experience using analytics/testing results to drive design that supports business KPIs


* Ability to gather/workshop business stakeholder requirements


* Research skills: competitive analysis and user testing (via UserTesting, Hotjar or similar)


* Experience with design for CMS - re-usable design systems


* Experience with design for both marketing and servicing UX


* Experience with editing/tailoring copy for UX implemtation


* UX for conversational UI - or other UX experience with AI integration


* History of collaboration with tech teams, delivering UX assets, managing builds, UAT


* Figma and Adobe Suite


* Strong brand and visual design skills demonstrable through previous work


* Ability to summarize and effectively present work to all levels of business stakeholders


* Roll-up-your-sleeves attitude and desire to meet the needs of a lean team/start-up environment

Preferred:


* Design for AEM - authoring a BIG plus


* UX for direct-to-consumer businesses


* Mural/Fig Jam or other extensive use of whiteboarding tools


* SEO integration


* Productive collaboration with vendor partners


* Experience working within regulated industries and large corporations

Work Environment

Ideal candidate located in NJ (Whitehouse Station ar...