Integrated Delivery Director - FTC 6 months

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

Exists to ensure the smooth running of the operation, ensuring that all elements of the TOM and working effectively, and leading on addressing any crisis/key issues arising.

Key Relationships

Internal

• Operations Leadership Team

• Country Leadership Team

• Head of service in central operations and central service teams

• On occasions, representatives from Maximus USA

External

• Key client relationships, including at senior levels

• Key stakeholders, including Commissioners, politicians, and government officials

• Senior leaders in other service provider/partners

• PR/External affairs organisations

Accountabilities

Performance - assumes direct leadership responsibility for addressing immediate operational challenges and emerging priorities, to ensure Regional Directors are not distracted from running and growing the business.

Portfolio - acts as a "Minister without Portfolio" but is focussed on ensuring ways of working between Behaviour Change and Health Services, the CX Success Centre, shared operational services and central service teams are all working effectively and are fully integrated

Prioritisation - provides critical leadership to any crisis management or newly emerging priorities to create significant risk to regional performance, including key operational day to day issues requiring urgent attention (e.g.

activation of BCP activity)

Has the capacity and capability to take on leadership of interim or transitionary activities, or provide cover for leaderships absences (e.g.

vacancy durations, long-term sickness cover, etc)

Acts as the key digital driver in the BC&HS leadership team, challenging norms and existing practices with a view to modernisation

Reputation - ensures that key risks to Maximus integrity and service provider are effectively managed that when critical risks to delivery emerge, they are positively and professionally addressed to retain Maximus' reputation as a trusted delivery partner

FTC 6 months

Preferred Skills & Qualifications

Essential

• 5+ years operating in a senior leadership role with proven operational expertise in a contract service environment

• Degree level thing/capability - must be strong on analysis and detail conscious

• Highly adaptable and agile senior leader able to grasp operational challenges and lead/deliver change activity to either drive improvement or address crisis

• Proven leader who can "get things done" effectively and professionally by instilling confidence and respect with internal...