Head of Operational Deployment

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

The Head of Operational Deployment is responsible for leading the successful planning, coordination, and execution of operational deployments across the organisation.

This includes the rollout of new systems, services, and strategic initiatives, ensuring operational readiness, stakeholder alignment, and long-term benefit realisation.

Essential Duties & Responsibilities

1.

Lead the end-to-end planning and execution of operational deployments, ensuring alignment with strategic goals.

2.

Translate strategic operational solutions into actionable and scalable deployment plans.

3.

Coordinate cross-functional teams to ensure operational readiness and seamless implementation.

4.

Monitor deployment progress, resolve issues, and escalate risks where necessary.

5.

Ensure operational teams are trained, supported, and equipped to adopt new systems and processes

6.

Maintain alignment with business continuity, compliance, and service standards

7.

Support operations in embedding new initiatives to ensure benefits are realised and documented through case studies and referenceable outcomes.

8.

Lead on capturing and embedding operational lessons learnt to foster a high-performing culture.

9.

Develop and maintain strategic initiative toolkits to support scalable delivery and mobilisation, ensuring these are accessible via the Maximus UK knowledge base.

10.

Provide strategic guidance to Operational Subject Matter Experts involved in mobilisation activities to ensure smooth and effective delivery.

Qualifications & Experience

Essential

Minimum 5 years of experience in operations, deployment, or operational change delivery roles

Strong leadership and coordination skills

Digital Transformation Awareness, Understanding of how digital tools and automation can enhance operational efficiency.

Strategic Thinking & Foresight: Ability to anticipate operational challenges and proactively design scalable solutions.

Change Resilience; Skilled in managing ambiguity and leading teams through complex, fast-paced change environments.

Ability to manage stakeholder expectations during change and deployment

Advanced Communication Skills: Ability to influence and engage at all levels, including senior leadership and frontline teams.

Proven experience in leading large-scale rollouts or transformation initiatives

Experience working in complex, multi-site environments

Familiarity with project and change management methodologies

Individual Competencies

Exceptional Communication.

Data-Driven Decision Making.
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