Services Coordinator

* Review Customer's Purchase Order and validate the following information:
+ Installed Products are eligible for services and correct
+ Bill to Accounts and Installed at accounts are correct and active and payment condition (monthly, quarterly)
+ PO validation process is followed.

(Pricing on Customer's Purchase Order match Customer's Pricelist or Service Quote, QLK approved with right approvers, PO booking checklist is completed, credit and risk review)



* Book and set billing plan
+ Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP)
+ Enter and book Managed Services, Secure Power as-a-Service and Digital Contracts (EcoStruxure Asset Advisor) contracts,
+ Enter and book Recurring contracts and EcoStruxure Service Plans for Power Services,
+ Ensure all contract information are transferred to BFS
+ Ensure the right gross margin is captured in ERP as per QLK
+ Set appropriate billing plan in the ERP to ensure proper invoice generation
+ In case of request for cancellation: inform Service Execution team and Terminate Service Orders and Contracts
+ Issue a credit request if needed
+ Set up the run book and other associated documents to help execute a Secure Power-as-a-Service



* Post Booking Executions
+ Apply Service Entitlements and PM Plans to the proper Service Contracts
+ Create Service Work Orders associated to Service Orders with a good understanding of Scope of Work
+ Provide booking confirmation to the customer (flow business) or SE project Engineers (complex contracts/modernization)
+ Manages contract coming into force (means of payment, bonds, insurances...)
+ Support the Customer Success Manager for administrative activities
+ For flow business:
o Requisition of services procurement (3rd party subcontractors)
o Notify appropriate parties (customers / SE stakeholders) of product shipping, site intervention dates, and any risks (safety or other )
+ Manage order and coordinating with the planner, spare parts team, shipping team, sales, courier, and customers to ensure service is performed on time and no products are damaged.
+ Assist project execution team on contract administration obligations for delay notices pricing and claims management, subcontract administration, record keeping,
+ Cancel New/Unscheduled Work orders if Service Orders or Contracts are cancelled
+ Continue to manage the backlog and provide funnel transparency to a Service organization
+ Manages invoicing and payment in close collaboration (credit management, tax department...)
+ Management of customer-specific requests for invoicing and liaise with relevant teams for execution
+ Review Customer's Purchase Order and validate the ...