Specialist - OFR

Title: Specialist - OFR

Location: GSC BOG

Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.

Key Responsibilities:


* Analyze, process instruction/requirements and manage the import/ export OFR operations for different customers.


* Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.


* Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.


* Give support on track & trace activities and performance reporting for Shipment Management Service Line.


* Add value to our customers through continuous improvement initiatives.


* Cross-training within the team

Skills / Requirements:


* Students/professionals in industrial engineering, international business, or related fields.


* Minimum of 1 year in Logistics.

OFR Knowledge is a plus.


* Good communication in English B2 (verbal and written).


* Customer service and communication skills.


* Teamwork and autonomy


* Employees who have been in the organization for 12 months or in their current role


* Employees that are not in transition projects

Relevant information:


* Type of Contract: Indefinite - Directly with DHL Colombia.


* Performance bonus up to 16% of salary