Service Quality Connected Vehicle Support Analyst

COMPANY BACKGROUND

LOVE.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

ROLE SUMMARY

The Service Quality Connected Engineering department ensures the rapid resolution of quality issues through effective
collaboration with Subaru of America (SOA), Subaru Corporation (SBR), and various suppliers.

The Service Quality Connected Vehicle Support Analyst provides technical expertise and support in resolving quality issues related to infotainment and connected vehicle technologies.

Leads the evaluation process for running change in-vehicle software, working closely with SOA, Subaru Canada, Inc.

(SCI), Toyota Motor Corporation (TMC), Toyota Motor North America (TMNA), and SBR to ensure alignment and thorough validation.

Under the direction of the manager, supports the investigation and
analysis of quality concerns, delivers detailed data analysis, and helps ensure the seamless execution of connected vehicle
evaluation activities.

PRIMARY RESPONSIBILITIES:


* Technical Support & Issue Resolution: Assists in identifying, diagnosing, and resolving infotainment and connected
vehicle quality issues, using data analysis and technical knowledge.

Assists engineers in Quick Response Activity
(QRA) investigations, from preparation to report creation.


* Diagnoses Subaru vehicle connected technical issues, both as part of a QRA or for vehicles that are part of the North
American Subaru, Inc.

(NASI) company fleet.

Repairs NASI vehicles, if needed.


* Data Collection & Analysis: Gathers and analyzes data related to quality issues, documenting findings, and contributing
to root cause analysis efforts.


* Investigation Assistance: Supports the investigation process by collaborating with internal teams (Subaru Corporation
[SBR], Subaru of America [SOA], Toyota Motor North America [TMNA]) and external suppliers to ensure timely
resolution of quality issues.


* Firmware Over-The-Air (FOTA) & Wired Software Evaluation: Leads the setup, market coordin...