Assistant L&Q Manager - Holiday Inn & Suites Maadi Cairo

Are you passionate about employee development, quality standards, and fostering a culture of continuous growth? Holiday Inn & Suites Cairo Maadi, a Great Place to Work® Certified hotel, is looking for a dynamic Assistant Learning & Quality Manager to help us elevate our team’s skills and guest experiences!

In this role, you’ll play a pivotal part in designing training programs, driving service excellence, and maintaining the high standards that make us a recognized leader in hospitality.

If you love empowering teams, optimizing performance, and being part of a award-winning workplace, we want you on board!

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:


* Assists in the creation of and work within the established annual Training budget. 


* Monitors and evaluates training expenditure to ensure hotel cost efficiency and cost benefit.


* Assesses the return of investment of any training program before and after implementation. 


* Aligns current training and development programs to effectively impact key business indicators. 


* Produces monthly training activities ROI reports for your Manager. 


* Anticipates and responds to colleague’s training needs appropriately to create ‘Room to be yourself’ and ‘Room to grow’, keeping in balance with the needs of the hotel and organization. 


* Acts as a role model to colleagues by living the IHG Winning Ways and brand Service Behaviours, and is responsible to drive the culture through training programs. 


* Helps colleagues to identify and enhance personal strengths that will contribute success for both personal and company goals. 


* Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience. 


* Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues.

Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness and auditing. 


* Provides support and monitor all training requirements are met pertaining to local legislation, local standard operating procedures or corporate policies. 


* Solicits opportunities from education institutes or local authorities where possible to create hotel brand awareness and contributing to the community. 


* Analyses training needs of the hotel in general and individual departments, and develop strategies which address needs, presented in the form of a Training Business Plan for the General Manager and Executive Committee for review. 


* Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved. 


* Makes sure that all appropriate training records are maintained (both manual and electronic) in compliance with hotel and legal requirements while taking considera...