Director of Community Management

JOB FUNCTION / PURPOSE

The Director of Community Management is responsible for ensuring the effectiveness and efficiency of Property Management operations.

PRIMARY RESPONSIBILITIES


* Formulates departmental goals, strategies, and SOPs.

Directs implementation of approved changes.


* Manages his/her team related to hiring, on-boarding, performance management, utilization, training, development, salary, promotions, transfers and terminations.

Coaches individual and team performance and improvement.


* Coordinated activities of department to affect operational efficiency, client satisfaction, client retention and economy.


* Conducts monthly Property inspections within each Association and prepares deed restriction violations as needed.

Conducts monthly meetings with Property Managers to discuss issues.

Conducts monthly training sessions for managers.


* Develops, communicates and monitors property budgets.

Analyzes department budget requests and allocates funds.


* Provides oversight for the Property Managers coordinating, negotiating, and issuing vendor contracts for property-level services.

Oversees, audits and monitors Property Manager vendor and utility company invoice payments.


* Manages purchasing activities.

Evaluates existing and potential suppliers to maximize cost effective purchasing.


* Directs preparation of directives to RGM outlining policy, program or operations changes to be implemented.

Assists RGM as needed.

Assists with special projects as requested.

EDUCATION, EXPERIENCE AND SKILLS

Education/Experience : BA/BS in Business.

MBA preferred.

10+ years of related experience with a minimum of 5 years in a supervisory role or an equivalent combination of education and experience.

International experience helpful.

Licenses/Certifications : Valid Driver's License.

CMCA, AMS, and PCAM preferred.

Technical : Advanced proficiency with Microsoft Office applications & internet.

Ability to work with basic office equipment & phone systems.

Communication : Communicates clearly & professionally.

Contributes to a positive internal & external customer experience.

Maintains composure in challenging situations.

Collaborates with others.

Asks for constructive feedback.

Promotes a culture of diversity, respect & accountability.

Challenges other through productive discussion.

Problem Solving & Quality : Pays attention to detail.

Identifies & solves complex issues.

Thinks "big picture" when assessing problems/opportunities.

Develops innovative & creative solutions.

Managing For Results : Follows all company policies & SOPs.

Delegates, prioritizes & manages the work of others.

Balances competing priorities, scheduling issues & deadlines.

Delivers effective feedback.

Manages cost, quality & expedience.

Leadership & Initiative : Motivates & empowers others.

Acts in accordance with company vision, mission & values.

Takes accountability for own performance.

Willing to take on additional assignments.

Seeks out opp...