Manager, Business Service Delivery

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Manager, Business Service Delivery is responsible for managing and overseeing a consolidated service delivery team responsible for all activation activities that consist of end-to-end order management, customer communications and engagement, order entry, full project management oversight when construction is required, scheduling of installations, quality assurance, and pre-installation customer care for Business customers.

The successful candidate will embrace and drive a culture of delivering white glove service to all associates and customers with an eye towards driving continuous improvement with order velocity to be competitive in a changing environment.

We are open to hiring remote if we find the right talent in any of these states (AL, AK, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT,).

What you will do to contribute to the company's success


* Establishes policies, procedures and practices for Business Service Delivery teams.


* Provides direction to teams responsible for project management and order fulfillment activities.


* Ensures team members adhere to established practices and policies.


* Conducts periodic reviews to ensure orders are on track and committed timelines are met.


* Conducts post-activation reviews to ensure achievement of business objectives.


* Works with internal product, technical and other teams to ensure order velocity is achieved.


* Provides feedback to product support, operations management, marketing, and other teams based on customer use cases, adoption blockers and related issues and concerns.


* Advocating for and driving improvements related to the associate and customer experiences in a high change environment.

Qualifications


* Bachelor's degree or equivalent work experience


* At least 7 years' relevant experience

Core Competencies


* Committed: Values each and every customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


* Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


* Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the...