Marketing Delivery Associate - Campaign Testing

About This Position:

The Marketing Delivery Associate (Campaign Testing) will be responsible for developing and maintaining test scenarios, test plan, test cases used for testing within Card marketing validation team.

This team is tasked with analyzing credit card marketing campaign assets (online or offline), such as direct mail, online ads, emails, and microsites, to ensure both individual asset quality and overall campaign quality before they reach Chase Card customers.

This position is part of Card Services, a key business within Chase's Consumer & Community Banking group.

Responsibilities:

The individual will collaborate with Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls teams.

The objective is to deliver marketing materials that are accurate, compliant, and functional to customers and prospects consistently.

Card Marketing Validation is a crucial component of the campaign lifecycle, and this person will ensure streamlined processes for marketers, optimize resource efficiency, fulfill customer promises, and maintain regulatory compliance.

This individual will have the primary role for development of testing strategies including creating testing plans and scenarios, preparing test cases, conducting testing and review results for final campaign manager sign-off.

The individual must demonstrate independent judgement to perform analysis of business requirements and system specifications, prioritize testing activities for configuration changes, execute test plans and scripts to facilitate complex testing activities, provide specific technical guidance on defects to business stakeholders, BAs and IT.

The ideal candidate will be self-motivated and self-directed and be able to thrive in a fast-paced and high-visibility work environment.


* Interact with campaign management, project management and development teams to develop a strong understanding of the project/campaign and testing objectives


* Develop and lead the test strategy/effort and generate scripts to perform testing cycles both manual and using automation


* Review campaign requirements, specifications, user documentation, help files, and other project documentation - job aids/procedures to assure quality of the test suites to be developed


* Work with appropriate business and technology leads to determine the acceptable range for test results and performance


* Ensure proper version control and configuration management of all test objects developed and test environments used


* Creation & maintenance of the job aids & procedures associated with the testing standards and used by Card marketing validation team


* Support during production deployment of campaigns and perform "validation testing" during the off-hours/weekend release windows


* Have a keen eye to identify process gaps and lean down processes

Experience/Skills


* Minimum 4-5 years of experience in E2E campaign testing across emails, Direct mail...