Senior Sales & Service Ambassador - Women's Ready-to-Wear

Key Responsibilities

1.

Sales & Service
• Contribution to turnover of store through active selling.
• Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.
• Develop your knowledge of the after sales support processes.
• Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge and be confident in selling all metiers.
• Be aware of commercial objectives and goals on a larger scale.
• Provide qualitative feedback on the product and service to the store management and merchandising teams.
• Deliver an outstanding service to clients.

2.

Support
• Support new comers and become a 'Go to person' in the store.
• Exceed in your area of additional responsibilities (e.g.) ambassador for VM/CRM/ training/digital.
• Participate in the morning brief.
• Take full responsibility of cycle count results within your metier and come up with solutions to enhance and improve.
• Support with buying on adhoc basis.
• Start building communication with key people external to the store

3.

Client
• Ensure strong and professional customer communication during selling ceremony and in after sales.
• Consistently accurate CRM capture and recording of client data.
• Hold an exemplary solid, active and local client base.
• Alongside the management, look after client special orders and ensure thorough communication with client and colleagues throughout the process.

4.

Commercial Acumen
• Provide service related updates in daily briefs.
• Set and train on VM related standards in liaison with VM team.
• Support VM team and store management in making commercial decisions related to in store VM.
• Maintain and develop mix of own metier.
• Work in line with store and company commercial objectives.
• Support in management of high value/demand products.

5.

Standards
• Active participation in various store communications.
• Demonstrate excellent communication skills - both verbal or written.
• Maintain store standards and become familiar with daily procedures.
• Ensure merchandise is handled with care and consideration.
• Adherence and upholding of House procedures
• Maintain and uphold VM standards
• Be fully aware of stock levels within your metier and ensure timely
replenishment and organisation.

6.

Training
• Successfully participate in and complete any training provided.
• Identify service related training needs in store.
• Support in in-house training (i.e.) H Immersion.

KPI's

Service

• Meet ACE index score >80%
• Support in the conversion rate for the store

Measurable Targets

• Sales
• Units sold
• Average transaction
• Cross selling
• UPT
• Hpad usage
• Client creation
• Pre selling
• Reservation

Client Development
• Support the repurchase rate for the store
• Demonstrate proactivity in client development (own client list)

Competencies
• Demonstrate good team spirit in the workplace a...