Sales and Service Assistant - Women's Shoes (Bond St)

Key Responsibilities

As a Sales & Services Assistant, you will deliver excellent customer service to all clients and assist colleagues with sales in order to support store performance.

In this fast-paced and high-volume luxury environment, you'll be expected to deliver impeccable client service with elegance and ease, while maintaining a meticulous eye for detail and thriving under pressure.

You will embody and reflect values of the house in every interaction - with clients and colleagues alike.

This role also offers a unique opportunity to begin deepening your understanding of the house's culture, heritage, and setting the foundation for personal and professional growth within the House.

Sales & Service


* Contribution to turnover of store through selling.


* Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.


* Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.


* Develop your knowledge of the after sales support processes.


* Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.

Client


* Ensure strong customer communication during selling ceremony and in after sales.


* Demonstrate active listening skills to discover more about the client and to develop loyalty and long lasting relations.


* Accurate CRM capture and recording of client data.

Standards


* Active participation in store communications such as daily team briefings.


* Demonstrate excellent communication skills - both verbal or written.


* Maintain store standards and become familiar with daily procedures.


* Ensure merchandise is handled with care and consideration.


* Adherence and upholding of House procedures.


* Familiarise yourself with the visual merchandising basics - both front and back of house.


* Carry out regular stock replenishment and organisation of product.


* Become acquainted with all métiers.

Training


* Successfully participate in and complete any training provided.


* Share information with colleagues and proactively convey learnings when interacting with clients.

KPIs

Service


* Meet ACE index score > 80%


* Support in the conversion rate for the store

Measurable Targets


* Sales


* Units sold


* Average transaction


* Cross selling


* UPT


* Hpad usage


* Client creation


* Pre selling


* Reservation

Client development


* Support the repurchase rate for the store

Competencies


* Demonstrate good team spirit in the workplace.


* Acts as a team player.


* Take initiative.


* Demonstrates warmth and empathy, especially with objections.


* Stays calm when under pressure whilst also being adaptable and versatile.


* Acts as a true ambassador of the House.


* Hold a high level of personal standards.



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* Job responsibilities and functi...