Division Manager

Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates.

This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.Primary Responsibilities:Person-Centered Program Leadership


* Ensure all residential services align with person-centered principles and support people in achieving their individual goals.


* Oversee the development, implementation, and monitoring of Individual Support Plans (ISPs), ensuring compliance with agency and regulatory requirements.


* Regularly assess and address the needs of the people supported, collaborating with families, support teams, and community resources as necessary.


* Promote independence and community integration through innovative programming and individualized supports.

Supervision and Workforce Development


* Provide supervision and guidance to Program Supervisors, ensuring they effectively manage their teams and fulfill their responsibilities.


* Conduct regular performance evaluations, develop individualized training plans, and foster a culture of accountability and growth among all team members.


* Collaborate on recruitment, onboarding, and retention strategies to ensure a competent and well-trained workforce.


* Establish and maintain staff schedules to ensure adequate coverage and operational efficiency.

Compliance and Quality Assurance


* Maintain compliance with all federal, state, and local regulations as well as agency policies and procedures.


* Conduct site visits to monitor program quality, review documentation, and ensure a safe and supportive environment for people supported and team members.


* Lead efforts to address and resolve deficiencies noted during audits, inspections, or internal reviews.

Health, Safety, and Crisis Management


* Oversee the health and safety of the people supported, addressing concerns and incidents promptly.


* Ensure proper documentation and reporting of incidents in compliance with agency and regulatory requirements.


* Provide leadership and support during emergencies, ensuring adherence to established protocols.

Fiscal Management


* Monitor and manage program budgets, ensuring efficient use of resources.


* Review and approve staff time sheets, individual maintenance allowances, and other program-related expenditures.

Collaboration and Stakeholder Engagement


* Develop and maintain positive relationships with families, guardians, community partners, and regulatory agencies.


* Respond to inquiries and concerns from stakeholders...