Level 3 Support Coordinator

Level 3 Support Coordinator

Northumberland - Blyth and surrounding areas

Permanent, full time (37.5 hpw, Nightshifts) 

Salary from £25,838 to £26,645 per annum depending on skills and experience, plus great benefits including Health Cash Plan

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us?  We’re looking for a dedicated night worker who won’t fall asleep on the job.

If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!

Typical day as a Level 3 Support Coordinator


* Creating support plans with your customers and coordinating the shift. 


* Helping customers who have complex mental health, learning disabilities and dual diagnosis with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.


* Carrying out risk assessments, support planning, goal setting and regular reviews.


* Cuppas, chats and catch ups.  There’s no rushing from one customer to the next here!  Plenty of time to collaborate with colleagues too.    

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You bring


* Passion to support our customers to live their best life, working collaboratively with an eye for detail. 


* Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.


* Experience of coordinating and assessing customer referrals.


* The ability to work on your own initiative, remain calm under pressure and have a resilient approach


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage! 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review 

Our team

You’ll join Jamie and our Northumberland STEP team, we’re super passionate about what we do! We’re really proud of our grow your own scheme and the opportunities it opens for our colleagues.  We’re a supportive bunch and like to catch with a cuppa and choccy biscuit and put the world to rights. 

Job details 


* Where we’re flexible with you, we do need to meet the needs of our customers.

That may mean adapting your start or finishing times on occasion.


* Working 8pm until 8am, on a 3 on and 3 off working pattern. 


* Although you’ll work nights, we do get together regularly [in the daytime] for training and team meetings.


* Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.


* You’ll need an Enhanced DBS check done...