Client Manager (Japanese) - Remote - Cigna Global Health Benefits

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* Open to ideal candidate residing in any US location or work at home

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Responsible for managing existing Japanese global health accounts.

Responsible for renewing accounts, selling new business to existing accounts, and converting accounts to a higher level of products/services.

Overall responsibility to manage the relationship with the client and provide proactive and consultative approach for solutions with benefits across the globe.

Roles and Responsibilities


* Client and customer facing responsibility for day-to-day support of client needs.


* Provide consultative pro-active information/recommendations with clients on an on-going basis.


* Manage a block of existing Japanese global health accounts.


* Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.


* Be a subject matter expert on our Japanese products and services.


* Manage renewals for existing block of business.


* Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.


* Communicate/educate clients about Cigna Global updates/changes related to compliance or processes.


* Handle and resolve escalated issues related to eligibility, premium/invoicing, and/or service related matters.


* Thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes.


* Utilize organization's sales information systems and document in Salesforce.

Qualifications


* Bachelor's degree preferred or equivalent work experience.


* Must be fluent in Japanese ( Hiragana , Katakana, and Kanji - written and verbal required).


* Requires strong background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction.


* Client and customer focused with the ability to be a team player with the client management organization and matrix partners.


* State required Life, Accident and Health Licensure required.


* Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, Access, sales tracking systems).


* Requires strong written and verbal communication skills.


* Excellent presentation skills.


* Ability to effectively manage productive meetings.


* Must be able to travel annually to Japan.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

We want you to be healthy, balanced, and feel secure.

That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

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