Bilingual 24/7 Clinical Operations Behavioral Licensed Clinician - Evernorth - Remote

Our mission is to provide immediate, personalized clinical support-whether it's a moment of crisis, clinical consultation, or a step towards lasting change.

Our mission is to be responsive, collaborative, and impactful with each connection.

As a Behavioral Licensed Clinician on our 24/7 Clinical Support Team , you will deliver expert, compassionate care across a wide spectrum of behavioral health needs .

This team is designed to ensure continuity-each B ehavioral Licensed Clinician remains with the customer throughout their journey, becoming a trusted clinical partner.

While every team member supports various clinical populations and needs, we value and will leverage subject matter expertise in the development of training, curriculum , and clinical consultation .

You'll be called on to bring depth into your area s of specialization while remaining flexible and responsive across all cases.

The successful candidate will have demonstrated clinical excellence with mental health, substance use disorders, crisis call work, and case management with a passion to deliver a service experience that exceeds the memb er 's or provider's expectation.

The team works in a fast-paced environment, on a queue, taking telephonic calls in the moment, balanced with scheduled calendar appointments .

The team operates 24/7/365 in support of the full organization.

Duties and Responsibilities



* Serve as a consistent clinical point of contact for each memb er from first engagement through every stage of their wellness journey



* Assess member s' immediate risk and clinical needs using evidence-based models and clinical acumen



* Provide real-time crisis de-escalation, safety planning, and risk management



* Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps



* Develop SMART goals t hat empower members to lead and maintain a healthy lifestyle



* Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals



* Sheppard members to appropriate clinical care, treatment programs, and community resources



* Incorporate a variety of modalities to educate memb ers about benefit plans, coverage, and care navigation



* Leveraging an evidence -based specialized curriculum in a wide range of clinical areas that support our members' unique needs



* Perform research and provide relevant educational or support resources tailored to the memb er's situation



* Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions



* Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities



* Exhibit diplomacy, empathy, and professionalism-even in difficult conversations or with resistant participants



* Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical doc...