Director of Software Engineering (Operations)

If you are a software engineering leader ready to take the reins and drive impact, we've got an opportunity just for you.

As a Director of Software Engineering at JPMorganChase within the Home Loan - Servicing Technology group, you lead a technical area and drive impact within teams, technologies, and projects across departments.

Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex projects and initiatives, while serving as a primary decision maker for your teams and be a driver of innovation and solution delivery.

Job responsibilities



* Leads technology and process implementations to achieve functional technology objectives


* Demonstrates expertise in site reliability principles and balances features, efficiency, and stability.


* Effectively negotiates with peers and executive partners to ensure optimal outcomes for all.


* Drives the adoption of site reliability practices throughout the organization.


* Ensures teams demonstrate site reliability best practices, empirically proven through stability and reliability metrics.


* Drives a culture of continual improvement and solicits real-time feedback to enhance the customer experience.


* Delivers technical solutions that can be leveraged across multiple businesses and domains


* Provides personalized coaching for entry to mid-level team members.


* Ensures team documents and shares knowledge and innovations via internal forums, communities of practice, guilds, and conferences.


* Employs AI-driven solutions to streamline processes and enhance operational efficiency.


* Leverages AI tools to enhance operational effectiveness and automate processes, ensuring high-quality customer service.

Required qualifications, capabilities, and skills



* Formal training or certification on software engineering concepts and 10+ years applied experience.

In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise


* Experience developing or leading cross-functional teams of technologists


* Experience with hiring, developing, and recognizing talent


* Experience leading a product as a Product Owner or Product Manager


* Practical cloud native experience


* Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field


* Provides personalized coaching for entry to mid-level team members.


* Ensures team documents and shares knowledge and innovations via internal forums, communities of practice, guilds, and conferences.

Preferred qualifications, capabilities, and skills



* Demonstrates an understanding of the fine balance between features, efficiency, and stability.


* Active experience or deep curiosity in applying AI to operations-such as LLM-based copilots, anomaly detection, automated runbooks, autonomous agents (e.g.

CrewAI,...