Travel Support Advisor II, Chase Travel

As Chase Travel continues to expand, we have a terrific opportunity for someone looking to grow in their career in travel.

We are driving success in a diverse and collaborative culture with a commitment to creating an environment with opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement.

We are looking for best-in-class talent; individuals who are collaborative, dependable, and customer-focused.

As a Travel Support Specialist in Chase Travel, you will have an understanding of travel and/or customer service with an emphasis on being hospitable, a great communicator and providing invaluable support to our Designers.

Job Responsibilities


* Provide back-office support by building and managing itineraries and maintaining customer profiles in collaboration with Travel Designers.


* Manage the intake and distribution of customer requests, including digital intake processes.


* Oversee the pre-trip experience, including pre-trip check-ins, benefit reinforcement, milestone recognition, VIP treatment, and travel advisories.


* Coordinate payment fulfillment and invoicing in partnership with Travel Designers.


* Manage the post-trip customer experience to ensure satisfaction and gather feedback.


* Conduct research on destinations, activities, events, and local restaurants to provide personalized recommendations.


* Arrange client reservations for spa, restaurants, transfers, and rental cars through concierge services or on-site suppliers.


* Partner with vendors to ensure customer preferences and special arrangements are recognized and fulfilled.


* Manage the booking review checklist as part of the booking lifecycle to ensure accuracy and completeness.


* Assist advisors in organizing client travel expenses and provide necessary information to meet final payment deadlines.


* Compose and send VIP emails to hotels prior to client arrival to ensure all desired amenities, details, preferences, and special requests are in place.


* Participate in agency and supplier-hosted webinars for specific destinations, preferred vendor services, and travel insurance as time permits.


* Engage in agency-sponsored events both in-office and off-premises to network with preferred hotels and suppliers.

Required qualifications, capabilities, and skills


* Exceptional written and verbal communication skills, ensuring clarity and conciseness in all interactions.


* Superior organizational skills, including prioritization, execution of projects, and follow-through, with the flexibility to adapt to last-minute requests.


* Professionalism, initiative, persistence, flexibility, and patience in all tasks.


* Proven ability to work independently and collaboratively in a team environment.


* Some knowledge of geography and personal travel experience.


* Ability to think on your feet and ask insightful follow-up questions when faced with c...