Program Manager

Overview

170+ Years Strong.

Industry Leader.

Global Impact.

At Pinkerton, the mission is to protect our clients.

To do this, we provide enterprise risk management services and programs specifically designed for each client.

Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions.

Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Program Manager is responsible for serving as a liaison between Pinkerton and the client, developing and maintaining strong relationships, and effectively addressing client needs and concerns.

The Program Manager will coordinate the client’s service delivery functions and will plan and oversee projects to ensure they are completed within budget.

Responsibilities



* Represent Pinkerton’s core values of integrity, vigilance, and excellence.


* Serve as the client liaison and manage ongoing client relationships.


* Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton’s Service Delivery Standards.


* Assist the Director or other region team members with ongoing client service needs.


* Address client questions and/or concerns quickly and effectively.


* Manage account performance, P&L, and KPIs and regularly review evolving client needs and industry trends to improve future results.


* Manage account dynamics, including scenario analysis planning and practice to help identify possible uncertainties.


* Oversee embedded personnel who are delivering direct services to the client.


* Communicate employee performance concerns and/or project status updates to all stakeholders.


* Conduct Quarterly Business Reviews with the client and other Pinkerton management.


* Coordinate with the service delivery functions of Pinkerton and various assignments as requested by the client.


* Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.


* Prepare a budget based on the scope of work and resource requirements.


* Determine and define project scope and objectives and predict resources needed to reach objectives and manage resources effectively.


* Develop and manage a detailed project schedule, work plan, and track project costs to meet the budget.


* Provide project updates consistently to various stakeholders about strategy, adjustments, and progress.


* Utilize industry best practices, techniques, and standards throughout the entire project execution.


* Monitor progress and make adjustments, as needed.


* Measure project performance to identify areas for improvement.


* All other duties, as assigned.

Qualifications

Bachelor’s degree preferred with diverse business-related experience across all in...