Referral Team Leader

Description & Requirements

For this vacancy you need to live locally to Oxfordshire or within a commutable distance.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

You will be supporting the management of a team of coordinators that provide triage to people seeking weight management support.

As a team leader, you'll supervise, motivate, and manage team members daily.

Your excellent communication skills will make you the central point of contact for all team members.

Proactively ensuring smooth team operations and effective collaboration, you'll lead by example to achieve contract KPIs and positive outcomes for all our service users.

Salary range:

Non-London £26,500 - £32,000

Responsibilities

Coordination of service delivery by:

• Manage referral flow and ensure service users pathways are continuous across services

• Supporting the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvement

• Ensuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standard

• Ensuring team and individuals have value and performance-based objectives that align to the performance requirements of the service.

• Overseeing staff activity, productivity, and utilisation to ensure effective, efficient delivery, making best use of Maximus' policies and processes to guide and support team and individual performance

• Conduct spot checks on calls to assess quality and identify training needs

• Set performance goals and targets for the team.

• Effectively manage own referral caseload as agreed by line manager and workload to ensure deadlines, KPI's are met in an effective manner

• Contribute to team organisation, planning and continuous improvement

• Manage holidays and absences, prioritising resource allocation for Referral Coordinators in line with contract need, staffing and KPI updates.

Ensure the service is embedded within and across the local networks and communities by:

• Developing positive relationships with internal stakeholders

• Establishing simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user experience

• Representing the service as required for and at meetings and training.

Responsible for high quality service delivery and achievement of performance through:

• Deploying a robust framework to review and assure team competency and skills in the delivery of health triage and referral services, including, but not limited to observa...