Parts Warehouse Admin – Service Support Representative

Why Join Altec?

The Altec Parts Organization has warehouses and associates across the United States.

This critical position is responsible for providing excellent customer support and satisfaction within the Parts Support areas: Administrative, Data & Reporting, Internal Support.

Responds to internal customer inquiries and resolves customer issues.

Major Responsibilities:

Administrative Parts Support


* Confers with internal customers, and vendors to address questions, problems, or requests for Parts


* Resolves problems with strong analytical and administrative abilities


* Support Parts Organization national level efforts in data maintenance


* Support routine data & reporting activities


* Supports Parts Organization travel, meeting logistics, & other requests


* Responsible for the front desk duties, walk in customers, visitors, vendors, food deliveries, mail, etc.


* Assists in organizing building events, office and shop supplies


* Manages office service provider suppliers, Konica copier, janitorial issues and water/ice deliveries


* Assists with organizational wide communications


* All other duties as assigned by leadership

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:


* High School Diploma or GED required AND


* Two years of experience in industry related field required (i.e.

Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) OR


* Bachelor's Degree preferred AND


* One years' experience in industry related field preferred (i.e.

Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership)


* Must have demonstrated experience of providing high levels of customer support


* Strong Computer Skills, especially in Microsoft Word and Microsoft Excel


* Demonstrated Problem Solving Skills


* Strong attention to detail


* Solid team player with a collaborative nature


* Ability to multitask and handle multiple transactions


* Ability to work effectively in a fast-paced environment


* Excellent written and verbal communication

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

FINANCIAL BUDGETING, CAPITAL, AND/OR MANPOWER RESPONSIBILITIES:


* None

OTHER POSITION SPECIFICATIONS:


* Demonstrated record of responsibility


* Extremely detail oriented


* Customer Service Oriented


* Motivated, goal oriented and persistent


* Maintain Company confidentiality


* Must handle stress and deadlines well


* Participate in Continuous Improvement Initiatives


* Travel 0-25%

Responsibility for Safety:


* Safety In everything we do

Responsibility to Prevent Errors:


* Ensures appropriate reviews have been performed as needed ...