Senior Claim Center Representative

JOB DESCRIPTION

We are currently seeking a Senior Claim Center Representativeto join ourNorth America Claims Operations Team.

The role will deliver tactical outputs on operational KPI's, as it relates to the Department's key strategic initiatives, team efficiency and production, quality and training.

Additionally, the role will also support the Operations team, as needed, with other initiatives related to Transformation and change management.

This is an in-office position, that will aid in the administrative management, staff development and technical results for the team of Claim Representatives.

The individual will collaborate with peers, report to the AVP, Claim Manager and be responsible for executing strategies to achieve goals and objectives.

Key Responsibilities:


* Communicate and distribute work efficiently and equitably across all units, demonstrating problem-solving skills, teamwork, positive behavior, and flexibility


* Manage high-volume work requests while ensuring adherence to service-level agreements and turnaround time expectations, including accurate documentation of actions in the respective systems and databases


* Serve as a point of contact for internal stakeholders and business partners regarding Claim Operations-related inquiries, which may require engaging with external and internal customers or business partners to help resolve service issues as needed


* Support Claim Operations leadership in executing workflows to improve quality and minimize errors for support services, including identifying and suggesting opportunities for process and workflow optimizations, resource allocation, and technology enhancements


* Proactively report trends and/or service issues to the management team to ensure service levels to our customers and business partners are not impacted


* Audit Claim Operations to enhance quality and efficiency

QUALIFICATIONS

Qualifications

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic p...