Vice President, Onboarding for Client Operations

Join our team and make a significant impact on our client service teams in JPMorganChase.

You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis.

Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies.

As an Onboarding Vice President for Client Operations within JPMorganChase, you will lead and manage the strategic onboarding process for new clients, ensuring seamless integration and exceptional service delivery across multiple work streams.

This role requires a strategic thinker with strong leadership, project management skills, and deep knowledge of investment operations including but not limited to IBOR, Reconciliations, Oversight, and Reporting.

You collaborate with cross-functional teams to enhance client satisfaction and operational efficiency.

Job responsibilities



* Lead the strategic onboarding process for new clients, ensuring timely and accurate setup of accounts and Client Operations services across various work streams, including IBOR, Reconciliations, Oversight, and Reporting.

Partner with Product, Prod Dev, Technology, Program Management, and Core Operations teams to plan and execute on strategic client onboardings.

Focused on Client Operations activities, but also supporting all onboarding activity.


* Develop and implement onboarding strategies that align with client needs and organizational goals, leveraging best practices across all work streams.

Establish governance and oversight models for post go-live that meet client requirements and allow for a fair and accurate measure of service delivery.


* Utilize your expert knowledge in anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding our clients and the bank from potential financial and reputational damage.


* Collaborate with Sales, Client Service, Product, and Technology teams to ensure all client requirements are met and integrated seamlessly.

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* Oversee daily operations related to onboarding, ensuring high-quality service delivery and operational excellence across all work streams.

Ensure new/updated service offerings are well thought out and scalable while ensuring roles and responsibilities for Client Operations are appropriate.


* Identify and implement process improvements to enhance efficiency and reduce risk in areas such as IBOR, Reconciliations, Oversight, and Reporting.

Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure compliance and performance standards are met.


* Lead and manage projects related to client onboarding and operational enhancements, ensuring they are delivered on time, within scope, and within budget across all work streams.


* Develop detailed project plans, allocate resources, and track progress to ensure successful project execution.

Facilitate project meetings, communicate project stat...