Business Operations Growth Director (US Services - East)

Description & Requirements

The U.S.

Services East Business Growth Director is responsible for driving standardization, best practices, and innovation across the portfolio to enhance business development efforts within state and local government health and human services.

This role ensures strategic solutioning, market intelligence, and leadership engagement to optimize bid strategies and improve win probabilities.

Essential Duties and Responsibilities:
- Responsible for capture, pursuit, and solutioning architecture for multiple lines of business.
- Provide strategic guidance to executives including solution shaping and strategy responses.
- Develop strong business relationships with internal stakeholders.
- Provide guidance to executives for decision making.
- Work to maintain a win/loss ratio.

- Drive standardization, best practices, and innovation across the portfolio to enhance competitive positioning

- Provide leadership with status updates on opportunities, risks, trends, and key decisions required for bid success

- Lead key discussions in key solutioning, pricing, and proposal meetings in collaboration with Operations, Business Solutions Group, Technical Architects, Capture, and Proposals

- Utilize recent opportunities and competitive landscape insights to drive strategic solutioning and tailor bids to government agency needs

- Evaluate existing or proposed technology stacks, identify innovations, assess staffing approaches, evaluate MBE/WBE or other vendor partners, and proposal and pricing strategy

- Provide recommendations on key decisions to leadership to ensure alignment with company goals and client expectations

- Identify emerging industry trends, share best practices, and lessons learned across the portfolio to enhance organizational strategy

Minimum Requirements

- Bachelor's degree in related field.

- 10 years relevant professional experience.

- At least 7-10 years of experience in Capture, Business Development, or related position

- At least 7-10 years of experience in state & local government, with strong knowledge of health and human services programs

- Experience managing P&L or Operations, preferred

- Demonstrated experience leading bid efforts and ability to effectively inspire and influence teams and partners to meet business needs and strategic goals

- Demonstrated experience in a matrixed environment with ability to manage multiple projects simultaneously

- Strong leadership, collaboration, negotiation, and communication skills

- Strong familiarity with government procurement processes and compliance requirements, operational policies & procedures, and innovative technology solutions

- Bachelor's degree in Business Administration, Public Policy, or a related field (Master's preferred) or equivalent years working experience.

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