Senior Director of Clinical Operations

SUMMARY OF POSITION

 

The Senior Director of Clinical Operations leads the delivery of clinical care operations across the Apollo MedFlight service area.

The primary objective is to ensure that standards, protocols, leadership, and direction are all in place so that Apollo MedFlight is providing the highest quality of care possible to its patients.

Implement operating efficiencies aimed at enhancing patient outcomes and increasing the number of patients cared for as measured through quality assurance.

Assess and upgrade existing medical care standards; provide management, leadership, and coaching to assure the overall goals, timelines, budgets, and quality expectations are exceeded.

Collaboration with operating and executive team members to assure strategic goals are being met by the clinical department.

 

The Senior Director of Clinical Operations will report to the SVP of Field Operations and work closely with the Chief Medical Officer.

He/she will also partner with other senior leadership to develop and implement strategies across the organization, including policies and plans to meet Apollo MedFlight’s short- and long-term objectives.

The Senior Director of Clinical Operations must adapt to a continually evolving environment, be operations-savvy, and thrive in an autonomous environment.

 

II.

UNDERSTAND ESSENTIAL AND NONESSENTIAL JOB FUNCTIONS

 

ESSENTIAL JOB DUTIES

 

Service Excellence 

• Demonstrate Professionalism and Excellence in all things done when representing Apollo MedFlight.

• Treat all people with courtesy and respect.

• Deliver the level of care you would provide to your family for all patients served.

• Practice Teamwork.

• Self-Motivated and willing to help wherever needed.

• Continuous display of Accountability, Reliability and Quality.

 

System wide Requirements 

• Both attendance and instruction of internal continuing education and quality assurance.

• Attendance at Public Relations Events as needed.

• Participation in Apollo senior leadership meetings and events.

III.

Provision of Services/Care Standards

• The Senior Director of Clinical Operations will lead the clinical care department for Apollo with a primary focus on the delivery of high-quality critical care transport medicine.

• Provide an environment conductive to safety for patients, families, employees, and other healthcare professionals.

 

PHYSICAL AND SENSORY REQUIREMENTS:

• Ability to work with critical care transport clinicians.

• Ability to communicate with patients, families, staff, physicians, support agencies, vendors, support staff, and others.

• Ability to remain calm during stressful situations.

• Ability to respond to phone calls quickly.

• Ability to evaluate and interpret information and make decisions as medical direction/control.

 

EQUIPMENT USED

 

• Telephone

• Computer/Fax Machine/Printer

• EMSCharts, Baldwin Safety, Flight Vector, HSI, Expensify, UKG.

 

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