Quality Assurance Specialist

Title:  Quality Assurance Specialist

Location:  Remote/Nationwide

Security Clearance: Moderate Risk Background Investigation (MBI)

Schedule: This is a full-time position that typically works business hours Monday through Friday.

Hours may vary depending on needs and may at times include travel, evenings, or weekends to meet specific project requirements or time zones.

Salary Range: $55,000-65,000



*

*

*CONTINGENT UPON AWARD

*

*

*

About KACE:

When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation’s safety, security, and quality of life.

The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it’s The KACE Way.

KACE employees are; purpose driven, forward focused, open-minded, trustworthy, and invested.

The KACE Way is our commitment to our employees, to our customers, and to our communities.

Join KACE and make a difference!

Job Summary: 

The Quality Assurance (QA) Specialist is responsible for implementing and maintaining the quality assurance framework for the NamUs program.

This role ensures data accuracy, program compliance with standards, and continuous process improvement across all service areas including forensic, analytical, and outreach functions.

Essential Functions and Responsibilities:


* Design and manage internal quality control procedures in line with DOJ and NIJ standards. 


* Conduct regular audits of case records, forensic data, and program documentation for accuracy and completeness. 


* Monitor and report on performance metrics, quality incidents, and corrective actions. 


* Collaborate with forensic and program staff to implement improvements and risk mitigation strategies. 


* Support external quality assessments and assist in preparing for audits or reviews by accreditation bodies. 


* Develop and deliver quality assurance reports and recommendations to program leadership. 


* Coordinate internal audits and quality inspections to ensure compliance with federal guidelines and contract deliverables. 


* Maintain documentation of all quality processes, standard operating procedures (SOPs), and corrective action plans. 


* Track and trend quality-related incidents and identify opportunities for training and process refinement. 


* Participate in cross-functional meetings to provide quality insight on new program initiatives and system enhancements. 


* Ensure consistent application of quality protocols across all regional and forensic teams. 


* Develop tools (e.g., checklists, dashboards) to support real-time quality monitoring and performance benchmarking. 


* Support onboarding and refresher training efforts related to quality standards and documentation best practices. 


* Serv...