Operational Support Specialist

Title: Operational Support Specialist  

Location:  Remote/Nationwide

Security Clearance: Moderate Risk Background Investigation (MBI)

Schedule: This is a full-time position that typically works business hours Monday through Friday.

Hours may vary depending on needs and may at times include travel, evenings, or weekends to meet specific project requirements or time zones.

Salary Range: $55,000-65,000



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About KACE:

When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation’s safety, security, and quality of life.

The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it’s The KACE Way.

KACE employees are; purpose driven, forward focused, open-minded, trustworthy, and invested.

The KACE Way is our commitment to our employees, to our customers, and to our communities.

Join KACE and make a difference!

Job Summary: 

The Operational Support Specialist provides administrative, logistical, and technical support to ensure the seamless execution of NamUs program activities.

This role supports multiple departments—including forensic services, case management, training, and outreach—by coordinating internal operations, maintaining records, assisting with reporting, and facilitating communication across teams and with external stakeholders 

Essential Functions and Responsibilities:



* Maintain calendars for senior staff and program leadership, schedule internal and external meetings, and prepare agendas, briefings, and follow-up documentation. 


* Draft, format, proofread, and distribute internal and external communications, including progress reports, project updates, meeting summaries, and official correspondence. 


* Provide database support, assist with data entry and reconciliation, and ensure accurate documentation and filing in accordance with program policies. 


* Support all logistical arrangements for travel, including booking transportation, accommodations, per diem tracking, and travel authorization documentation. 


* Assist with planning and execution of training events, conferences, and stakeholder meetings, including registration, material preparation, and venue coordination. 


* Monitor shared mailboxes and voicemail systems; respond to general inquiries and escalate complex or urgent requests to the appropriate personnel. 


* Track supply usage, prepare purchase requests, monitor vendor invoices, and support reconciliation of expenses and reimbursements in line with federal procurement procedures. 


* Coordinate with finance and operations teams to maintain administrative compliance with grant and reporting requirements and support the preparation of required documentation for audits and re...