Account Executive - Georgia

Account Executive

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry.

Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform.

With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Job Summary

The Account Executive position is held by a dynamic, highly motivated, service-oriented individual providing training and “white glove” service focused on making clients’ lives easier with the ultimate result of increased software utilization/revenue generation, client retention, and stellar Vitu reputation.

Key Responsibilities


* Support, maintain, and retain accounts assigned by the GM.


* Be the face of Vitu, representing the company daily, meeting face-to-face with clients to build a sustainable business relationship built on the best product and best service in the industry.


* Serve as the primary point of contact for assigned dealers, resolving issues and complaints swiftly and effectively, ensuring timely solutions and corrective/preventive actions.


* Identify upsell and cross-selling opportunities, pitching them to existing clients, and communicating interests to Sales. 


* Install software, set up new user accounts, troubleshoot and resolve issues, and train dealership personnel on the use of Vitu platforms, taxes and fees, and state motor vehicle requirements for registration and titling service transactions.


* Provide ongoing training related to technology improvements, updated processes and changing regulations.


* Develop a deep understanding of clients’ Objectives, pain points, and desires by asking probing questions to discern improvements needed to maintain and grow client accounts, ultimately advocating for the client by providing information needed to drive efficiency, accuracy, service, and technological improvements.  


* Meet with dealership title clerks and finance representatives to review processes and procedures pertaining to their state-required paperwork.  Provide assistance to help resolve transactional questions/issues.


* Document each visit and contact in the CRM, adding action items and following the to completion, adding the resolution the the CRM.


* Report issues/situations to dealership management and resolution to ensure the dealer’s continued ability to process.  


* Monitor metrics such as dealer error rates, active user list, and dealer licenses to ensure compliance with state regulations, retraining as needed to continually drive accuracy.


* Build and maintain strong business relationships with key dealership personnel including ti...