Customer Service Representative - Healthcare

Description & Requirements

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Location: On-site in Phoenix, AZ

Starting Pay: $17.42/hr plus $1,000+ in potential bonuses!

Schedule: Limited-Service Full-Time positions available

Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts are highly desirable with a 10% shift differential for hours worked between 7 p.m.

and 5 a.m.

Help People Navigate Healthcare with Confidence

Do you enjoy providing excellent customer service and want to work in a rewarding environment? Maximus is hiring Customer Service Representatives who are eager to support individuals through their healthcare journeys.

Join a team dedicated to helping vulnerable communities understand healthcare benefits.

Comprehensive paid training is provided to prepare you fully for the role.

Pay & Benefits

We offer a robust compensation and benefits package designed to support you:

- Competitive Compensation:

o $17.42/hr base pay + 10% shift differential

o $1,000+ in bonus opportunities, including training completion and referrals

*

- Comprehensive Insurance Coverage: Company-paid medical coverage

- Tuition Reimbursement: Invest in your ongoing education and development

- Future Planning: 401(k) with company match

- Paid Time Off Package: Paid time off, sick leave & 11 paid holidays

- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs

- Work/Life Balance Support: Flexible schedules that meet your lifestyle

- Career Growth: A supportive environment with career development and promotional opportunities

- Meaningful Work with Impact: No cold calls, sales, or collections involved!



*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.

telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

- Refer calls as required to CSR Lead

- Maintain up-to-date knowledg...