Customer Service Representative - Healthcare

Description & Requirements

Youtube Video

Customer Service Representative - Healthcare

Location: On-site in Riverview or Tampa, FL

Hourly Base Pay: $15.61 plus $1000+ in potential bonuses!

Schedule: Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m.

and 10 p.m.

Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable.

Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose.

You'll play a vital role in helping individuals access essential healthcare services-while gaining valuable, real-world experience along the way.

Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you.

Our Tampa (Netpark) site is open Monday - Friday, 8 a.m.

- 10 p.m.

while our Riverview location operates Monday - Sunday, 6 a.m.

- 10 p.m.

Pay and Benefits

At Maximus, we believe in the power of teamwork and mutual success.

Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.



* Competitive Compensation:



* Base rate $15.61/hr + 10% shift differential for evening shifts



* $1000+ in bonus opportunities, including training completion, referrals and more

*



* Tuition Reimbursement - Invest in your ongoing education and development



* Work/Life Balance Support: Flexible scheduling options!



* Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage



* Future Planning: 401k with company match



* Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays



* Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs



* Professional Development Opportunities: A supportive environment with career development and promotional opportunities



* Meaningful Work with Impact: No cold calling, sales, or collection calls!



*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.

telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard o...