Spa Manager
About Us
Join Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline.
Gathering together was Buckhead's original purpose, and this remains a focus of our hotel so that we are able to provide a home away from home for our guests.
Our associates have access to many benefits such as free parking, discounted train passes, complimentary meals and discounted spa services.
In addition to all of this, we invest in our associates by providing cross-training, promotional opportunities and tuition reimbursement.
Looking to grow your career with the leading luxury hotel in the area? Come in to see us today!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
You may be the perfect candidate for this or for other roles within our organization!
We value U.S.
military experience and invite all qualified military candidates to apply.
Overview
Oversee all aspects of spa operations, including guest services, staff management, and financial performance, ensuring a high-quality spa experience that aligns with brand standards.
Essential Duties and Responsibilities
* Ensuring smooth and efficient day to day operations of the spa including guest services, treatment rooms, and facilities.
* Dissemenate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.
Interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication, and recommend discipline and/or terminate when appropriate for spa associates including, but not limited to Supervisor(s), Therapists, Front Desk and Attendants.
* Communicate both verbally and in writing to provide clear direction to staff.
* Assign and instruct Spa Therapists and Associates in details of work.
Observe performance and encourage improvement.
Monitor business levels and hotel occupancy and make staffing adjustments accordingly.
* Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
* Support established budgeting, forecasting, cost, and inventory controls.
* Assist in preparation of forecast expenses and actual results for the spa revenue and expenses.
* Provide expertise with regard to the spa's core business vis-à-vis company meetings and activities.
* Be available and able to assist in all aspects of operations as needed based on business needs.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
Qualifications and Skills
* Hotel experience preferred.
* Requires ...
- Rate: Not Specified
- Location: Atlanta, US-GA
- Type: Permanent
- Industry: Finance
- Recruiter: Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts
- Contact: Not Specified
- Email: to view click here
- Reference: JR108737
- Posted: 2025-08-01 08:27:56 -
- View all Jobs from Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts
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