Field Service Engineer Level 3

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Dublin, CA but will cover the US.

Possible 100% Travel.

What's the role?

The Field Service Engineer Level 3 is an advanced level field service position that has met the FSE Level 2 requirements and necessitates frequent use and expert knowledge of industry practices, techniques, and standards required to install, service and maintain assigned systems.

Success in this role requires an advanced understanding of the theory, application and technical workings of all required equipment and an ability to work independently on them in a customer setting.

Success requires the ability to support a given account base, retain contract customers, complete PMs on time, and perform administrative duties accurately and timely.

Level 3 FSEs must utilize their training to effectively and efficiently, diagnose and troubleshoot issues they encounter in the field, as well as provide mentoring and support for more inexperienced FSEs.

Level 3 FSEs are expected to escalate quickly and via the appropriate process when customers complain or when technical support is required to resolve a challenging issue.

This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful.

Excellent time management skills are a must to be a successful Field Service Engineer.

Level 3 FSEs are expected to be technical experts on the designated product line(s) within their assigned territory and among the entire service team.

Level 3 FSEs will be expected to coach and mentor Level 2 and Level 1 FSEs in technical and administrative aspects of the FSE role.

Thorough knowledge and understanding of ZEISS SOPs and Service processes must be proven.

Sound Interesting?

Here's what you'll do:


* Provide industry-leading installation services for new equipment with attention to detail, a high standard for system performance and a professional hand-off to the customer.


* Troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit.


* Confirm all SVOs within 24 hours of finishing the work following all procedures and guidelines for spare parts and time allocat...