Senior Manager of Site Reliability Engineer

Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership.

As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Infrastructure & Production Management sector of Consumer & Community Banking, you are the non-functional requirement owner and champion for the applications in your remit.

You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area.

You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

Job responsibilities


* Demonstrates expertise in site reliability principles and demonstrates an understanding of the fine balance between features, efficiency, and stability


* Effectively negotiates with peers and executive partners to ensure optimal outcomes for all


* Drives the adoption of site reliability practices throughout the organization


* Ensures your teams demonstrate site reliability best practices with the ability to demonstrate this empirically through stability and reliability metrics


* Drives a culture of continual improvement and solicits real-time feedback to improve the customer's experience


* Ensures your team collaborates with other teams within your group's specialization and avoids duplication of work where possible


* Follows blameless, data-driven, post-mortem strategies and conducts regular team debriefs to enable learning from both successes and mistakes


* Provides personalized coaching for entry to mid-level team members


* Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences

Required qualifications, capabilities, and skills


* Formal training or certification on software engineering concepts and 5+ years applied experience.

In addition, 2 + years of experience leading technologists to manage and solve complex technical items within your domain of expertise


* Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls


* Experience leading technologists to manage and solve complex technological issues at a firmwide level


* Ability to influence the team's culture by championing innovation and change for success


* Experience hiring, developing, and recognizing talent


* Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .Net, etc.)


* Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)


* Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)


* Experi...