Desktop Support Technician

Location:  Sioux Falls, SD
Shift: M-F 8am-5pm 
Job Schedule: Full-Time
Company: PREMIER Bankcard

About the Role
Direct ownership of Impact Incident tracking, documentation, analytics and reporting, including coordination of weekly Service Interruption Committee meetings.

Direct ownership of wireless device account management.

Coordinates and leads monthly Technology Department meetings and monitors Application Performance Monitoring tools.

Job Duties and Responsibilities


* Responsible for supporting the timely process through which end user issues and/or system problems are controlled.


* Respond to network or system problems.


* Contact appropriate support resources when necessary.


* Support telephones, including cellular devices.


* Support hand-held, mobile devices.


* Test and install new PC applications.


* Records and tracks completion of Help Desk tickets for sake of workload, performance and quality tracking.


* Assists with Technology projects, including the installation and repair of computers.


* Move and install new PCs.


* Provide technical assistance to repair PCs.


* Assist in special projects such as department moves and setting up new locations.


* Administer and/or maintain specified systems.


* Add user accounts and set appropriate security access levels to various internal systems.


* Disable user accounts and restrict access as needed.


* Coordinate all current and future applications through the Microsoft Windows system.


* Administer, monitor and maintain corporate desktop.

Skills and Qualifications


* Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position. 


* Possesses knowledge of commonly used concepts, practices, and procedures within the particular field.


* CompTIA A+ Certification preferred. 


* Other desired professional certifications include CompTIA Network+, CompTIA Security+ or related Office 365.

or Microsoft OS administration certifications.


* Proficiency of the English language. 


* Exceptional verbal and written communication skills. 


* Ability to concentrate and work independently. 


* Attention to detail, analytical and problem-solving skills. 


* Capacity to learn, adapt to change, and become proficient quickly. 


* Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold The PREMIER Way.


* Familiar with ITIL concepts and ITSM systems.

Competitive Benefits Package


* Full medical benefits when working 20+ hours per week


* Traditional and High-Deductible health plan options available


* FREE dental and vision coverage


* Generous Paid Time Off plans


* 401(k) – dollar-for-dollar match up to 5% of total compensation


* Special discounts and offers for events at the Denny Sanford PREMIER Center


* PREMIER Wellness Program


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