Manager, Ops Support

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions.

With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

We create more efficient ways for shippers and carriers to transport goods across North America.

As a Manager, Operations Support at RXO, you’ll ensure the establishment, implementation and maintenance of processes needed for the Quality Management System.

You’ll promote awareness of customer requirements and have the organizational freedom to resolve matters pertaining to quality, helping us maintain superior levels of product/service conformity.

On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.

What your day-to-day will look like:



* Support the full life cycle of Independent Contractor recruiting - sourcing, screening, submitting, qualifying, contracting and onboarding carriers.



* Work with field operators to understand their challenges and coordinate with them to build a successful plan on recruiting and retention.


* Work with field operators to understand all carriers' performance - strengths, weaknesses, opportunities, and threats.



* Drive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes



* Schedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles



* Review facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner



* Write specifications for new developments and system enhancements



* Analyze client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present RXO’s capabilities and solutions to prospective clients



* Serve as project manager for system implementations and upgrades; provide ongoing support as needed



* Support implementations by delivering documented implementation plans, configuring systems, training users and providing post-implementation support



* Perform process and data modeling



* Generate project ideas and solutions; implement changes within and across departments



* Utilize and maintain warehouse management system processes to deliver appropriate work documents and outcomes

What you’ll need to excel:

At a minimum, you’ll need:



* 4 years of relevant work experience



* Experience leading value stream assessments and Lean improvement events (Kaizen events)

It’d be great if you also have:



* Bachelor’s degree in a related field or equivalent related work or military experience



* Experience with statistical software, process mapping/modeling and prediction modeling tools ...