Air Freight Commercial Centre (ACC) Specialist

Role Overview

As an AFR Product ACC Specialist, you will be responsible for executing the local air freight pricing strategy by responding to spot quote requests with competitive and accurate pricing.

You will support the development of air freight tenders, maintain tariff databases, liaise with carriers, and contribute to the efficiency and effectiveness of the air freight product.

This role plays a key part in mensuring fast turnaround on rate requests, supporting commercial growth, and maintaining strong relationships with internal stakeholders and airline partners

Key Responsibilities


* Execute local pricing strategies in alignment with regional AFR product direction.


* Respond promptly and accurately to pricing enquiries, ensuring competitive positioning.


* Maintain and update local air freight tariffs regularly to ensure data accuracy.


* Support the development of RFQs (Request for Quotations), providing guidance for high-priority opportunities and leading launch calls for critical bids.


* Prepare shipment documentation and assist with the development and submission of air freight tenders.


* Develop and maintain structured databases to enable timely responses to network and customer queries. 


* Build and maintain effective working relationships with airline partners and key customers.


* Participate in negotiations with carriers to secure cost-effective and service-appropriate rates.


* Prepare and analyze carrier performance reports to support ongoing evaluations and decisions.


* Identify and recommend process or service enhancements that support competitiveness and cost efficiency.


* Stay informed about market trends, new service offerings, and lane development opportunities.


* Provide support and guidance to team members, sharing best practices and ensuring compliance with pricing processes.


* Troubleshoot and resolve day-to-day issues in pricing and delivery, implementing solutions for improvement.

Skills & Qualifications



* Experience in freight forwarding, pricing, or customer service in a logistics environment is an


* asset.


* Strong numerical and analytical skills with attention to detail.


* Proficiency in Microsoft Excel and familiarity with pricing or rate management systems is an advantage.


* Ability to cover western Canada and candidate could possibly start work 2 hours after the standard start time to ensure coverage for western Canada.


* Strong communication skills, both written and verbal.


* Ability to prioritize tasks and work efficiently in a fast-paced, deadline-driven environment.


* Customer-oriented mindset with a focus on providing timely and accurate support.


* Collaborative approach with the ability to build strong internal and external relationships.


* Knowledge of air freight market dynamics, rate structures, and Incoterms is beneficial.