Product Investigation & Complaints Management Laboratory Manager

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Quality

Job Sub Function:
Customer/Commercial Quality

Job Category:
Professional

All Job Posting Locations:
Ciudad Juarez, Chihuahua, Mexico

Job Description:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Product Investigation & Complaints Management Laboratory Manager

Purpose:

Under minimal direction, the Complaint Management Unit Manager will be responsible for
overseeing the Failure Analysis Lab and/or the Complaint Handling team at the Juarez
site.

He/she will also be responsible for maintaining Quality processes associated with
product complaint handling, procedures, and controls, to ensure that all complaints are
processed/investigated in accordance with established company procedures and worldwide
regulations and standards.

You will be responsible for:

Under general direction and in accordance with all federal, state, and local laws/regulations and

Johnson & Johnson Corporate procedures and guidelines, this position:
• Responsible for the accuracy and completeness of data entry into the global complaint handling
system to contribute to the achievement of department metrics and MD&D.
• Responsible for proactively identifying failures in the global complaint handling system, where
human error may lead to late regulatory reporting and complaint delays, by actively monitoring
activities.
• Responsible for collecting and communicating system issues to the system administrator and
communicating resolutions to users globally.
• Demonstrates experience working globally, strong multi-regional project team leadership skills.
• Demonstrates strong oral and written communication skills.
• Responsible for the generation and distribution of weekly, monthly, and quarterly metrics
reports.
• Responsible for the generation and development of reports for supervision.
• Responsible for chairing monthly meeting to review metrics.
• Responsible for communicating business related issues or opportunities to next management
level.
• Responsible for following all Company guidelines related to Health, Safety and Environmental
practices as applicable.
• For those who supervise or manage a staff, responsible for ensuring t...