Business Operations Lead - Verity (Senior Director)(Hybrid)

We are seeking a strategic and execution-focusedBusiness OperationsLead (Senior Director) to lead and scale our post-sales functions, including account management, implementation, training, analytics, and sales operations.

This role is critical to ensuring operational excellence, client satisfaction, and scalable growth in the healthcare technology space, with a strong emphasis on pharmacy workflows and data.

Key Responsibilities

Operational Leadership


* Design and lead the end-to-end client journey from onboarding through renewal, ensuring a seamless and value-driven experience.


* Oversee and optimize implementation, training, and support processes to drive client adoption and satisfaction.


* Build and manage a high-performing operations team, including account managers, implementation specialists, and analysts.

Strategic Execution


* Develop and execute operational strategies that align with company goals and support scalable growth.


* Partner with Product and Engineering to ensure client feedback informs product development and enhancements.


* Lead cross-functional initiatives to improve internal processes, reduce friction, and enhance client outcomes.

Client Success & Retention


* Serve as an executive sponsor for key accounts, ensuring strong relationships and long-term value realization.


* Monitor client health metrics and proactively address risks to retention or satisfaction.


* Drive a culture of client-centricity, accountability, and continuous improvement.

Analytics


* Oversee analytics and reporting functions to provide actionable insights to internal teams and clients.


* Support revenue growth through operational alignment with Sales, Marketing, and Customer Success.

Qualifications


* 10+ years of experience in operations, client success, or business leadership roles in healthcare technology, with at least 3 years in a senior leadership capacity.


* Deep understanding of pharmacy operations, data, and regulatory considerations (e.g., PBMs, 340B, e-prescribing, medication adherence).


* Proven ability to lead cross-functional teams and scale operational functions in a fast-paced, high-growth environment.


* Strong analytical mindset with experience in data-driven decision-making and performance management.


* Excellent communication, leadership, and organizational skills.


* Bachelor's degree in business, Healthcare Administration, or related field (MBA or PharmD preferred).

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 177,900 - 296,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long te...