Technology Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead at JPMorgan Chase in Corporate - Data Center Services, you will take on a leadership role to ensure the operational stability, availability, and performance of our production services.

Your critical thinking skills will be essential as you oversee the day-to-day maintenance of the firm's systems.

This role will set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues, ensuring a seamless user experience.

Job responsibilities


* Media Regional Lead: Operates and take accountability for all aspects of Media for Data Centre Services.


* Legacy Data Restoration Support: Serves as the point of contact for legacy data restoration support.


* Risk & Controls for Media: Acts as the point of contact for risk and controls related to Media.


* Vendor Management: Manages vendor relationships as the point of contact for Media-related vendor management.


* Project Initiatives: Leads as the point of contact for all Media-related project initiatives.

Strategy Planning and Execution: Plans and executes Media management strategy as the point of contact.


* Data Quality: Ensures responsibility and accountability for Media tool set data quality.


* Assessment Program Execution: Executes the Media assessment program with responsibility and accountability.


* CSA Testing Execution: Conducts Media-related CSA testing with responsibility and accountability.


* Process Awareness & Streamlining: Drives process awareness and streamline operations with responsibility and accountability.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.


* Knowledge of production backup and media management environments.


* Experienced in managing small diverse technology staffing pools.


* Experience of working in a global team environment.


* Executive level written and verbal communication skills.


* Client, customer management focused.


* Proven vendor management experience.


* Process, Procedure development, execution.


* High level understanding of Incident management.


* Ensure operational excellence is met in all departments of role regional.

Preferred qualifications, capabilities, and skills


* Solid understanding of IT risk and controls requirements.


* Experience in working with legal & compliance depts.


* Solid understanding of data security requirements.


* Experience with tech asset mgmt.

tool sets.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

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