Head of Medical Operations

Who We Are Looking For

We're seeking a dynamic and experienced leader to oversee our Global Operations Centres across key regions.

This role ensures seamless 24/7 medical operations, drives team performance, and upholds the highest standards of care and professionalism.

What You Will Be Doing

Leadership & Strategy


* Lead regional teams (Medical Managers, Specialists, Coordinators) across multiple time zones.


* Ensure consistent, high-quality medical responses and operational excellence.


* Collaborate globally to maintain seamless 24/7 coverage and support.

Medical Operations


* Oversee complex medical cases, including evacuations and escalations.


* Provide expert guidance on travel risk assessments and contingency planning.


* Support client needs with subject matter expertise.

Team Development


* Manage recruitment, training, and performance of medical operations staff.


* Foster a high-performing, motivated, and collaborative team culture.

Quality & Compliance


* Ensure adherence to SOPs, data protection, and quality standards.


* Review and approve external communications and reports.

Operational Oversight


* Manage regional platforms, technology, and staffing rosters.


* Drive cost-effective solutions and continuous process improvement.


* Support emergency coverage and on-call duties as needed.

Client & Commercial Engagement


* Represent Medical Operations in client meetings and internal forums.


* Partner with commercial teams to support client relationships and growth.

Global Leadership


* Contribute to strategic initiatives and global leadership projects.


* Support audits and lead on critical incident (CAT) escalations.

What You Will Bring



* 10+ years of experience, including 5+ in operations center leadership.


* Proven team management and crisis response expertise.


* Strong communication, analytical, and project management skills.


* Tech-savvy with experience in Salesforce and Microsoft Office.


* Bachelor's degree required; multilingual skills a plus.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment.

We are committed to a work environment that celebrates diversity.

We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.