Lead Coordinator, Patient Access

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

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Time Type:
Full time

Department:
Registration

All Locations:
10 Gove Street – Taylor Building

Position Summary:
A Registration Team Leader is a critical position within Registration that provides performance coaching and training of new staff; as well as oversees the department’s daily workflows in the absence of the department Supervisor.

The Team Leader supports the Supervisor by ensuring Registration management, efficient performance and completion of daily administrative tasks when the Supervisor is not physically present in the department.

This position also supports in overseeing the day to day workflows of the staff by making adjustments to staff assignments, scheduling, etc.

as needed.

In addition, s(he) makes recommendations for improvements within the department as well as handles patient complaints.

This step on the Patient Access career ladder is generally achieved through internal promotion.

Professional staff in this position demonstrates strong leadership, superior customer service, written and verbal communication, judgement and problem solving skills.

The Team Leader is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information

Essential Duties and Responsibilities:


* Acts as a mentor to new and existing registration staff.


* Works with supervisor to orient and train new staff to department policies, procedures and work flow.


* Demonstrates excellent leadership in all areas of responsibility for Patient Access Representatives, Patient Access Coordinators and Insurance Coordinators. 


* Coordinates the day to day workflow for assigned clinical areas.

 This includes the registration of patients to ensure efficient patient flow.


* Manages workload for line staff and adjusting staffing levels to meet the needs of the clinical areas.


* Displays superior customer service skills.

Assists patients to resolve complaints or concerns.

 Reports all incidents to supervisor.


* Maintains patient confidentiality at all ...