Service Performance Analyst

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Supply Chain Planning

Job Sub Function:
Supply Network Planning

Job Category:
Professional

All Job Posting Locations:
Zug, Switzerland

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are seeking a talented and analytical Service Performance Senior Analyst to support our Service Performance Manager in optimizing our processes and enhancing our service delivery across various regions.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements.

While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

[Diegem, Belgium; Lyon (or anywhere in France), France; Milan (or anywhere in Italy), Italy] - Requisition Number: [R-025925]

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

The Service Performance Senior Analyst is a pivotal member of our Global Planning Excellence (GPEX) team, playing a crucial role in empowering the Service Performance Manager with timely insights and comprehensive reports on essential service metrics throughout the monthly cycle.

This position is not only integral to the governance of Service Performance but also instrumental in the seamless deployment of new countries into the OTIFD (On Time In Full Delivery) framework.

The analyst will take the lead in refining and enhancing the OTIFD process, driving initiatives that ensure optimal performance and operational efficiency, ultimately contributing to our mission of delivering exceptional service across all markets.

Metrics Management


* OTIF and Stock Out Metrics: Monitor and analyse OTIF (On Time In Full) and Stock Out metrics to maintain high service performance standards.


* Process Automation: Drive automation initiatives to simplify and expedite reporting processes, enhancing data accessibility and streamlining workflows.


* New ...