Technical Support Specialist

For this U.S.

based position, the expected compensation range is $66,000- $99,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

About the role:

This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Liquid Cooling Systems in our Buffalo, NY location.The Field Tech Support Specialist will execute the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.

What will you do?


* Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.


* Provides onsite support by assisting in fault isolation of electro-mechanical systems.


* Identifies necessary parts to resolve customer equipment failures.


* Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.


* Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.


* Maintains accurate customer service records and reports within the Case Management System/CRM.


* Contributes to the creation of Knowledge Articles and other technical-related documentation.


* Serves as a resource to sales personnel for assigned service area.


* Recommends improvements to manuals, operational processes and procedures as needed.


* Contributes to training course content development and provides training to customers and other field service personnel, as required.


* Maintains knowledge of new products.


* Other duties as assigned.

What skills and capabilities will make you successful?


* Experience reading Electrical Schematics.


* Experience working with 200 - 440-volt equipment (High Voltage).


* Prior experience with electro-mechanical equipment, servos, sensors, and actuators.


* Must h...