QA Manager

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About the Role

We are looking for an experienced Quality Manager to ensure that our products and services meet our customers' expectations for all necessary requirements.

Schneider Electric Japan is expanding our offers and their operation and maintenance services to cover from power system to building, data center and industry sectors.

The Energy Management Quality Manager is responsible for identifying and eliminating product quality risks that may affect customer satisfaction and quality.

S/he must work with SE colleagues to understand, mitigate, and eliminate these risks throughout the product lifecycle to ensure end-to-end product quality.

S/he plays a critical role in the customer experience by supporting rapid and effective responses to field quality issues as they arise to ensure minimal disruption to our valued customer base.

What will you do?


* Ensure a reliable process is operating to solve customer complaints fast and effectively


* Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest


* Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them


* Collaborate with other organizations to contain, correct, and prevent problems affecting customers


* Lead execution of containment actions for known problems

What skills and capabilities will make you successful?


* Possess technical knowledge of electrical distribution, data center infrastructure, equipment, and processes to effectively assess and manage the quality of products and services.


* Knowledge of Data Centre, and EPC power distribution systems and standards


* Leverage Quality Management System to ensure product and process quality.


* Good verbal and written communication skills to work with Global Offer Creation Center and any other regional stakeholders with business level English and Japanese with strong influence skill and global mindset.


* Proven people management skills


* Multicultural skills

What's in it for you?


* Career Growth: Gain exposure to senior leadership, cross-functional collaboration, and future leadership pathways.


* Strategic Ownership: Lead initiatives that align with company goals and make a measurable impact.

Who will you report to?


* Director of Customer Satisfaction &Quality, Japan

What qualifications will make you successful for this role?


* Graduate in an engineering discipline.

Chartered Engineer status, mechanical and/or electrical engineering degree is a plus.


* Experience at Data Center or power distribution sector, having a necessary level of facility's requirements...