Customer Service Representative

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Non-Technical Customer Service

Job Category:
Business Enablement/Support

All Job Posting Locations:
Eight Mile Plains, Queensland, Australia

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.

Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.

The Opportunity

Customer Service Representatives provide exceptional customer service to both internal and external customers, enhancing working relationships and driving continuous improvement of quality and process.

They ensure that each Customer’s experience is of the highest standard possible, while contributing as part of a productive and successful team.

Everything we do must be of the highest quality.

Responsibilities



* Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required.


* Managing customer and commercial team interactions through telephony services.


* Contribute to achieving the team’s set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOP’s.


* Contribute to the National Customer Service Network providing support when needed.


* Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc.


* Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.

About You



* Technical skills: MS Office, CRM, ERP vs Specific Technology (SFDC, SAP, etc.)


* Office skills: Standard office telephone, Email, Outlook


* Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications


* Experience in commercial relationship and negotiation, able to handle Customer interaction.


* Demonstrated ability to translate Customer needs into business requirements.


* Proven ability to handle multiple competing priorities

Why Choose Us:



* Competitive remuneration package


* Continuous training and support


* Award-winning leadership development ...