Parts Manager

Overview

Thermo King of Houston is Now Hiring a Parts Manager at 13513 Regional Drive, Laredo, TX 77029.

Responsible for overall and daily management of parts department operations and staff.

Responsibilities



* Oversee the daily operations of the parts department.


* Assure adequate manpower and supplies are available to complete work assignments.


* Resolve issues regarding parts or manpower shortage.


* Manage all parts department functions including sales, inventory control, shipping, receiving, cycle counting, and recordkeeping.


* Ensure effective part warehouse processing, flow, and strategy.


* Develop and manage annual departmental budget.


* Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.


* Monitor gross profit levels.


* Review and utilize P&L statements.


* Assess departmental performance regarding quality of service and customer satisfaction.


* Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.


* Maintain a clean and safe work environment.


* Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.


* Identify need for and implement process improvements.


* Develop marketing plans with sales and marketing departments to develop and increase parts department business.


* Contact customers to generate additional business.


* Plan and direct complete physical inventory annually.


* Establish work standards and evaluate parts department staff's performance.


* Identify, address, and implement employee development and training opportunities.


* Hire, counsel, and discharge parts department staff as necessary.

Qualifications



* Ability to organize and direct oneself and effectively supervise others.


* Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.


* Possessing the trait of being organized or following a systematic method of performing a task.


* Ability to convince a group of people to work toward a goal.


* Ability to utilize the available time to organize and complete work within given deadlines.


* Ability to communicate in writing clearly and concisely.


* Ability to find a solution for or to deal proactively with work-related problems.


* Ability to comprehend complex technical topics and specialized information.


* Ability to communicate effectively with others using the spoken word.


* Ability to take care of the customers’ needs while following company procedures.


* Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Education/Experience:


* High School Diploma or General Education Degree (GED) required, and four to ten years related experience.


* Associates or Bachelor's Degree strongly preferred.


* Some college strongl...