Billing Services Manager - Workflow & Quality Control

JOB DESCRIPTION

Billing Services Manager - Workflow & Quality Control

Responsible for ensuring the accuracy of workflow and standard operating procedure documentation and developing, maintaining and measuring the quality of the billing and collection process through the design and implementation of best practices, execution of audit process and management reporting of audit results.

Responsibilities include periodic review of workflow documentation along with the identification of audit process opportunities, developing audit guidelines that ensures financial and operational objectives of the billing and collections department, defining the documentation and support needed to facilitate the audit program and communicate results to provide performance feedback and continuous improvement.

Responsibilities:


* Responsible for ensuring workflow and standard operating procedure documentation is accurate and up to date working in close partnership with billing & collections leadership.


* Responsible for enhancing billing and collection process quality through active measurement of process standards and provide continuous feedback for billing operations management and staff.


* Develop a framework for quality assurance discipline to ensure key processes have been identified for both financial and operational impact, forms/template development to match identified best practices, audit schedule and capacity planning, audit sampling methodology and management reporting of results.


* In partnership with billing operations leads develop standards or best practices that will be measured through quality assurance audit process aligned to key financial and operational objectives.


* Capture and measure audit results including the development and management of audit forms/templates, audit result repository and audit sample methodology to ensure evidence and process coverage is achieved.


* Develop and distribute documentation of audit results that provides staff, direct management and senior management understanding of performance and corrective action plans for areas of opportunities.


* Provide collaboration with billing operations leads to understand their business objectives, strategies, and on-going challenges and partner to develop and prioritize key initiatives

QUALIFICATIONS



* QA

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to ...