Employment Coach Specialist - Idaho Remote
Description & Requirements
Join our dedicated team as a remote Employment Coach Specialist, helping individuals and families receiving food and/or cash assistance gain and retain employment! We develop individualized plans based on thorough assessments of each participant's strengths and barriers, guiding them toward financial self-sufficiency.
With passion and commitment, we see our participants' self-esteem, confidence, and pride increase as they become contributing members of society.
If you are a talented, trustworthy, and caring individual, who resides in the state of Idaho we invite you to apply and make a meaningful impact with us!
The position work hours are from 8am - 5pm Mountain Time Zone.
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* The position will be on a contractual basis for a duration of four months.
Essential Duties and Responsibilities:
- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
- Collaborate with team members to provide expertise and support in resolving participant issues effectively.
- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
- Perform additional duties as directed by leadership to support program objectives.
Key Responsibilities:
- Provide documentation for customers to report employment.
- Complete timely updates, including maintaining case notes, in multiple systems for customer cases.
- Continuously motivate customers to keep moving toward their employment goals.
- Achieve weekly, monthly, and quarterly performance and quality goals.
- Stay abreast of policies and procedures.
- Develop an employment action plan (Work Plan) with customers, guiding them towards employment.
- Assess customers' needs and provide necessary support, such as bus passes, gas vouchers, and clothing vouchers.
- Review program requirements with customers.
- Link customers to employers and/or training/education providers to fulfill their Work Plan.
- Track customers' progress and participation in their...
- Rate: Not Specified
- Location: Boise, US-ID
- Type: Permanent
- Industry: Finance
- Recruiter: Maximus
- Contact: Not Specified
- Email: to view click here
- Reference: 31505
- Posted: 2025-07-26 10:33:33 -
- View all Jobs from Maximus
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