Director of Rooms

About Us

The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city.

With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style.

The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great.

It is a true celebration of those who shaped San Francisco.

The word "Jay" in Latin means "to celebrate", hence the name, The Jay.

Our goal is to delight our guests with the element of discovery and authentic connection to the city, it's neighborhoods and residents.

We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a "friend-in-the-know" when it comes to engaging our luxury life-style guests.

We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more.

An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco's Embarcadero/Jackson Square/FiDi neighborhood.

Oh, and we have fun, work hard and laugh a lot.

This is an exciting time in the hotel's history - you should be part of it!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Support the General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping/Laundry, Valet and Security in order to achieve high guest satisfaction, high associate engagement and operating and financial goals of the owner.

ESSENTIAL DUTIES AND RESPONSIBILITIES



* Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to strategic property plans .

Communicate, both verbally and in writing, to provide clear directions to staff.

Maintain & develop The Jay SOP Library.



* Prepare and conduct performance evaluations in accordance with hotel policy, follow-up with and keep management informed on all progress of Rooms Division employees.



* E nsure adherence to The Jay's standards, policies and procedures.



* Actively participate in the selection and hiring process of qualified candidates and ensure associates are trained in all areas of res...