Associate Client Manager

The Associate Client Manager is an entry-level role that focuses on retaining and growing relationships with our existing clients.

If you have a genuine desire to care for customers and want to join an organization with Unlimited Earning Potential and a path for growth - this is the role for you! An Associate Client Manager must be confident, detail-oriented, and hardworking.

To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and naturally customer-oriented.  Come be a part of a growing Sales team!

This is a FULLY REMOTE ROLE!

As an Associate Client Manager, you will:


* Meet or exceed monthly sales goals and quarterly net retention goals.


* Maintain an acceptably high level of sales activity.


* This role is managing a large book of business with a targeted approach to retain and grow our customer base by driving value for the customers.


* Manage escalations, identify risk and prevent churn by collaborating with internal teams and stakeholders.


* Handle billing related questions and work towards client renewals.


* Conduct effective sales presentations via Teams with current customers.


* Adhere to pipeline metrics and activity cadences.


* Be highly responsive to customer requests via email and tasks.


* Maintain a high level of opportunity follow-up to ensure information is current and updated in NetSuite.


* Be an advocate for the customer both internally and externally.


* Ensure customer satisfaction to the best of the ACM’s ability in their role and get ahead of issues early.


* Continually updating NetSuite CRM with notes and activities.


* Attend weekly sales & marketing meetings and educational activities to improve competitive and business process knowledge as well as professional selling skills.


* Proactively learn about the EDI Industry and how TrueCommerce can add value to a company’s success.


* Enjoy speaking via phone and social-based communication with customers to strengthen existing relationships.

Requirements for success:


* Up to 2 years previous Retention and Sales experience is needed.


* A genuine desire to build relationships with existing customers; previous customer service experience required.


* Experience learning a range of software platforms and how to drive customer value within a suite of products.


* Skills such as being conversational, listening to customers, and email writing are important in this position.


* Must be a self-starter and able to take initiative.


* Strong closing and customer service-related skills necessary.


* This individual enjoys solution selling and thrives on change.


* Strong phone skills, exceptional listening skills and above-average problem-solving skills.


* Previous CRM experience, preferably in NetSuite.


* Goal oriented and action-minded to meet and exceed quotas.


* Strong organizational skills with an attention to ...